Last Updated: 31 March 2026

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (order ID or invoice) is required

Non-Returnable Items

Certain types of items cannot be returned, including:

• Used or damaged items (not due to our fault)
• Customized or made-to-order products
• Items without original packaging

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your bank or payment provider (processing time may vary)

If you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, contact us with your order details.

Shipping for Returns

Customers are responsible for paying return shipping costs unless the item received is defective or incorrect.

Shipping costs are non-refundable.

Contact Us

For any questions related to returns or refunds, please contact us at:
support@scrapdecor.shop